3CX Support: Documentation, FAQ, Config Guides
3CX has extensive technical support resources including manuals, forums, configuration guides and paid support options. 3CX Technical Support is available via our Support Portal for 3CX Partners (free) or with a 3CX Support package (Extra charge). Review our support procedures and pricing here. We also have a community forum in which you can obtain user to user support for our products.
IP Phone & Softphone Configuration Guides & Help
Step by Step configuration guides for popular IP phones & Softphones. If possible, we suggest using preferred or at least supported phones. These are phones that are extensively tested by 3CX and our support department are able to provide first level support on the phones too. IP Phone Help '" Documentation, FAQs and How-to's.
Preferred Phones
3CXPhone for Windows - 3CX' free Softphone. Provisioned or Manual
3CXPhone for Android '" for Android Smartphones. Provisioned or Manual
3CXPhone for iPhone '" for Apple iPhone, iTouch and iPad. Provisioned or Manual
CISCO SPA 501G, 502G, 504G, 508G, 509G, 525G '" Provisioned or Manual
Grandstream GXP2110, GXP2120, GXP2100, GXP1450 '" Provisioned
Supported Phones
Grandstream GXP 2000, GXP 2020 '" Provisioned or Manual
Polycom SoundPoint IP 320, 321, 330, 331, 430, 450, 550, 560, 650, 670 '" Provisioned or Manual
Yealink T20, T22, T26, T28 '" Provisioned or Manual
DECT - Polycom KIRK wireless server 300
Tested / Known Working Phones
You will find IP '" Phone Configuration guides for unsupported phones (e.g. Snom, Aastra) here.
VoIP Gateways & Cards
Step by Step configuration guides for VoIP Gateways, allowing you to connect 3CX to the PSTN. FAQ's and How-to's on configuration of VoIP Gateways can be found here.
Analog lines
Patton Smartnode 4114 '" Gateway for analog lines (4 ports)
Sangoma A 200 '" Internal card for analog lines (4 ports and up)
Grandstream GXW 4104/4108 '" 4 port / 8 port for analog lines
E1 / T1 trunks & BRI lines
BeroNet BeroFIX (400/1600/6400) '" Gateway or card for BRI and E1 ISDN connections in Europe
Sangoma A101/102 '" Internal card for E1 and T1 connections in Europe and the USA
Patton Smartnode 4960 '" Gateway for E1 and T1 connections in the USA & Canada
VoIP Providers
A list of Supported VoIP providers can be found here
VoIP Providers '" Information, FAQs about configuring a VoIP provider
Documentation / Manuals
Administrator Manual of 3CX Phone System (PDF)
Online User Manual for extension users of 3CX Phone System
General '" General documentation on configuration
Fax
Grandstream GXW 4004 '" 4 port ATA for connecting fax machines '" config guide
Beronet Gateways: Redirecting an MSN number to a FAX machine / ISDN card without an ATA
Fax configuration '" FAQ's and How-to's
Firewall Configuration
Overview
Router Configuration for 3CX PhoneSystem
Securing 3CX PhoneSystem '" with some valid firewall pointers
Checking your Firewall Configuration
Too Much Security '" an example
Firewall, NAT & Networking issues '" FAQ's and How-to's
Online Training
3CX Training course '" Video training course on 3CX Phone System
3CX Certification '" Get 3CX Certified online (Prepare before as you can not re-take the test )
3CX Phone System Additional Services / Modules
3CX Hotel Module '" an overview
3CX VAD '" Voice Application Designer
3CX SIP Proxy Manager '" to overcome NAT traversal issues
3CX Assistant '" for FULL presence info and advanced telephony functionality
Integrating 3CX with 3rd-Party Applications
3CX Assistant CRM Plugins '" How to integrate 3CX Assistant with Microsoft Outlook, Salesforce and Microsoft CRM Dynamics
3CX Assistant Advanced Integration and Notification features
Exchange Server Configuration '" How to integrate VoiceMail and DRs with Exchange Server 2007 & 2010
3CX API '" Documents relating to the APIs available for 3CX
Useful Links
ChangeLog '" Build History '" Contains all 3CX builds and their changes
Downloads '" Overview of available downloads at 3CX
Third Party Applications '" List of 3rd party applications developed for 3CX
Troubleshooting '" How to troubleshoot 3CX Phone System
via 3CX VoIP blog » 3CX Support: Documentation, FAQ, Config guides.